In an age of instant communication, when the internet with all of its social media and other sites are just a click away, how do you use your phone? Is telephony still a key element of a robust business communication plan, or is it merely seen as a sideline to a website-based world?

“When you dial into 2021 make sure it is with systems which meet your needs rather than the other way around.” That was the closing comment in our most recent article “Dialling in to 2021.” Now Ofcom research has highlighted just a few of the communication system changes which may well be heading our way.