How It Works

The process of setting up a telephone number or telephony solution is always very simple but depends on what you are looking to do.

Looking for a UK number?  Browse our comprehensive range and reserve the one you want.  Existing customers can simply allocate the number to their account.

UK Numbers


Want an International number? Choose the country you are interested in and complete the enquiry form.

International Numbers


If you have chosen a new number, or you are bringing one with you - create, set up and test a service/solution by opening a free account.

Register for a free trial


The video opposite explains this in more detail.



How It Works

Request support

At Callagenix, we are committed to providing the best-possible customer support throughout the entire life of our solutions.

All enquiries are handled by Callagenix sales, support and engineering staff. Our usual customer support hours are from 9am to 5.30pm, Monday to Friday.

If you can’t find the answer to your question, please take a look at our Assistant, on- line tutorials or FAQ pages. Or get in touch using the details below.

Request Support

24-hour support

All Callagenix systems are monitored 24/7.

If you want to be able to access 24/7 engineering and technical support, please contact us for details.

Downloads & Documents (Table of pdf’s from old site)


Support & Faults

 Tel: +44 (0) 333 247 0000 option 2


On-line video tutorials


When logging a suspected fault, we will need your

  • Callagenix account number,
  • Your contact phone number
  • The live number in question and a brief overview of the problem.
  • Date and rough time of the issue


 Tel: +44 (0) 333 247 0000 option 1



On-line video tutorials


Contact Us

 Callagenix Ltd.

    Merlin House,

    Brunel Road,

    Theale, Berks,

    RG7 4AB

 Tel: + 44 (0) 333 247 00 00

 Fax: + 44 (0) 333 247 00 01