Callagenix and GDPR

The following sets out how Callagenix complies with GDPR (General Data Protection Regulation), which covers privacy and data protection.

Callagenix takes your privacy very seriously and we have robust security and privacy procedures in place to protect your data.

What information do we collect?

We only hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide.

We do not collect any additional data other than what we need to provide you with our telephony services.

All the data we hold on your business is available for you to view inside your account - we do not hold any additional information outside of this.

We do not sell your data or share it with anyone outside Callagenix.

What do we do with the information we gather?

We only use the information you have provided to deliver the services you have selected.

As we do not use your details for promotional purposes, we do not require your explicit consent to contact you, as all communication is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have chosen to receive.

The information we hold on you is available to view in your account at any time.

You also have the right to be forgotten. You can ask us to delete the information we hold on you at any time and we carry this out as soon as practical, usually within 24 hours. This will also close your account.

Privacy Statement

Callagenix Ltd. is committed to protecting a User's privacy. It will only use the information that it collects about a User lawfully (in accordance with the Data Protection Act 1998).

Callagenix Ltd. collects information about Users for 2 reasons: firstly, to process your order and second, to provide you with the best possible Service.

Callagenix Ltd will give the User the chance to refuse any newsletters or emails from Callagenix Ltd or from another trader in the future.

Callagenix may use User's information as part of any report or publication without revealing any personal information of the User

The type of information Callagenix Ltd may collect about Users includes:

User's name


Phone number

Email address

Credit/debit card details

Callagenix Ltd will never collect sensitive information about a User without User's explicit consent. We do not store credit card details nor do we share customer details with any 3rd parties, other than that required by regulatory bodies or required explicity for the provsion of the User services.

The information Callagenix Ltd hold will be accurate and up to date. Users can check the information held about them by emailing If User finds any inaccuracies Callagenix will delete or correct error promptly.

The personal information that Callagenix Ltd hold will be held securely in accordance with Callagenix Ltd's internal security policy. If Callagenix Ltd intends to transfer User's information outside the EEA (European Economic Area) Callagenix Ltd will always obtain User's consent first.

Callagenix Ltd may use technology to track the patterns of behaviour of visitors to the Callagenix Ltd web site. This can include using a 'cookie' which would be stored on a User's browser. Users can usually modify their browsers to prevent this happening.

The information collected in this way can be used to identify a User unless browser settings are modified.