What can your business telephony system do? Or to put it another way, is your business phone setup just there in the background, seen merely as a necessary expense; or are you actively using it to really drive your business forward?
In an age when the internet seems to be the first port of call for businesses and customers alike, is there still a place for business telephony? According to the statistics the answer is a resounding yes. One American Express survey from 2017 revealed that 65% of people would prefer to contact a business by phone whilst 75% believed that phone calls would help them to get a quicker response to business queries.