disaster recovery https://callagenix.com/ en Emergency alert systems https://callagenix.com/news/solutions/emergency-alert-systems <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Emergency alert systems</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 05/17/2021 - 20:20</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Emergency alert systems" title="Emergency alert.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/Emergency%20alert.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%201061&#039;%2F%3E" width="800" height="1061" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>There’s nothing new about the idea of a national alert system. Indeed many countries have already seen successful deployments with messages being sent out over mobile or phone networks to warn of fires, floods and other hazards.</p> <p>In the UK, a 2012 trial which looked to extend the existing flood warning system over landlines concluded that it would be too costly to implement. In 2014 a follow-up trial which looked to broadcast alerts via the mobile system concluded that “emergency responders are still very keen to see the implementation of a national mobile alert system” with 85% of the public also being in favour. Location based SMS messaging was seen to be the preferred medium with a number of recommendations made for follow-up work including running a pilot in one area of the country.</p> <p>Move on to 2018 and the then Government issued a formal request, looking for one or more suppliers with the “expertise to provide additional insight into options for a mobile emergency alerting scheme to citizens.” Now the development work seems to be reaching a conclusion with the announcement of a trial of the <a href="https://news.sky.com/story/emergency-alerts-for-terror-attacks-floods-and-other-disasters-to-be-sent-directly-to-your-phone-12307664">new system </a>which is to take place in East Suffolk on 25 May.</p> <p>If the trial, which will broadcast a test message only, is successful, the system will gradually be rolled out across the country later in 2021. Messages will be sent out from cell towers in the vicinity of the emergency and, the government say, will be secure and one-way; providing details of the incident and directing receivers to a website for further information. As such, no location or personal data will be collected.</p> <p>Commenting on the trial Paymaster General Penny Mordaunt said: "The Emergency Alerts service will be a vital tool in helping us to better respond to emergencies, both nationally and locally. This new system builds on existing capability and will allow us to more quickly and effectively get life-saving messages to people across the UK.”</p> <p>Whilst the Emergency Alerts service will work on a national or local level, what happens when businesses need to alert their people, customers, and others about <a href="http://www.callagenix.com/solutions/telephone-disaster-recovery">an emergency</a> which affects their own organisation? Perhaps a fire or other incident has restricted access to the premises. Or maybe an IT failure has taken computer systems down. That’s when business continuity planning comes into play.</p> <p>Depending on the nature of the emergency, businesses might decide to deploy one or more of a number of measures which have been designed to keep people informed and maintain business as usual, as far as that is possible. For a start the business could issue its own emergency SMS messages advising key personnel and other businesses of the situation and what the plans for recovery are.</p> <p><a href="http://www.callagenix.com/solutions/company-emergency-line">Emergency information line</a>s could also be deployed, enabling people to phone in and receive up to date information. Messages on these lines can be regularly updated to keep people advised of a changing situation. If phone lines are down then switching calls to alternate numbers or transferring the entire phone system via a hosted pbx switchboard system could also help people to stay in touch.</p> <p>Whatever the method or methods chosen, the key message is alerts should be sent out as swiftly as possible with follow-up information easily accessible. That way individuals and contacts know what is happening, and can plan their response accordingly.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/29" hreflang="und">business continuity</a></div> <div class="field__item"><a href="/taxonomy/term/99" hreflang="en">Emergency Information Line</a></div> <div class="field__item"><a href="/taxonomy/term/100" hreflang="en">Emergency Alerts</a></div> <div class="field__item"><a href="/taxonomy/term/98" hreflang="en">Business News</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 17 May 2021 19:20:12 +0000 alison 166 at https://callagenix.com Time for homework https://callagenix.com/news/solutions/time-homework <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Time for homework</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 09/21/2020 - 13:10</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="time for homework" title="help-business3.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/help-business3.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Is homeworking becoming the ‘new normal’ or are we gradually reverting to a more business-based pattern of work? In truth, the answer to that will most likely vary considerably over the next six months as local and national lockdowns play their part in our ability to attend our workplaces.</p> <p>Rolling lockdowns aside, a study by the Chartered Institute of Personnel and Development (CIPD) has revealed that 37% of employers believe that their people are looking towards full or partial homeworking following the Covid-19 pandemic, up from 18% at the beginning of this year. It’s perhaps unsurprising then that the <a href="https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/healthandwellbeing/bulletins/coronavirusandthesocialimpactsongreatbritain/18september2020">ONS reported</a> that in the week ending 13th September 20% of adults worked exclusively from home whilst a further 12% split their time between the office and homeworking. The main reasons for homeworking were given as responding to employer request, individuals who normally worked from home, and those who were following government advice to stay at home.</p> <p>If this pattern continues, employers may need to revise and adapt their systems in order to optimise the ability of their people to work away from the office. It would also be advisable to take a fresh look at business continuity planning to ensure that it takes account of home working.</p> <p>For example, business continuity plans which have been drawn up to take account of adverse weather or other conditions which prevent access to the office may well include telephony solutions such as flexible call answering via a virtual switchboard or moving people to an alternate site. On the face of it people working from home are already at an alternative site. But what happens when their own homes are affected? Do you move your people back into the office or do you look for alternate work sites near to their homes; perhaps allocating space in a business hub or making arrangements for them to work from a friend or neighbour’s home?</p> <p>Either way, steps may need to be taken to improve telephone and computer security alongside access to company phone systems. One option here may be to consider the use of <a href="http://www.callagenix.com/voip/voip-overview">VoIP </a>in conjunction with a mobile app but that may not work for every individual. That’s why it’s important to review options now before local lockdowns coincide with winter storms, potentially making it difficult for your people to carry on their work to the best of their ability.</p> <p>When you are reviewing your business continuity plans, take time to include facilities such as call conferencing and telephone hunt groups. Call conferencing can help to ensure that your people can play a full part in decision-making as well as feeling that they are still part of the team. Telephone hunt groups will help to ensure that incoming calls are answered as swiftly as possible, helping clients, suppliers and others to remain in contact with the business.</p> <p>Finally, take care to ensure that people are able to flexibly access business systems and telephony options. People working from home, particularly those with caring responsibilities, may need to undertake some work outside the core hours of the business. Businesses which have been used to switching off phones or other systems at night perhaps for security or other reasons will have to decide how to balance the needs of home-workers against overall security considerations and plan accordingly.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/35" hreflang="und">call divert</a></div> <div class="field__item"><a href="/taxonomy/term/75" hreflang="und">Voip</a></div> <div class="field__item"><a href="/taxonomy/term/31" hreflang="und">business phone answering</a></div> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/29" hreflang="und">business continuity</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 21 Sep 2020 12:10:33 +0000 alison 72 at https://callagenix.com Being Prepared for Disruption https://callagenix.com/news/solutions/being-prepared-disruption <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Being Prepared for Disruption</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/57" typeof="schema:Person" property="schema:name" datatype="">matt</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 09/01/2020 - 13:26</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Being Prepared for Disruption" title="being-prepared-for-disruption.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/being-prepared-for-disruption.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20562&#039;%2F%3E" width="800" height="562" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Last week we saw Storm Francis sweep parts of the country, causing disruption as it passed.</p> <p>Although not as destructive as larger storms elsewhere in the world, like the recent <a href="https://www.bbc.co.uk/news/world-us-canada-53959494">Hurricane Laura</a> in the United States, the storms we get in the UK still have the potential to cause a lot of issues.</p> <p>Localised flooding, lightning strikes, trees being brought down - all these things can disrupt infrastructure and shut businesses.</p> <p>It's a timely reminder that it's necessary to have a backup plan in place, so if anything does happen to your premises you’ll still be able to carry on whilst sorting out any problems.</p> <p>It's important to have a plan in place to minimize any potential disruption and ensure that all key staff are aware of it and how to access it should anything happen.</p> <p>Callagenix has a suite of services which are perfect for use as part of your <a href="http://www.callagenix.com/solutions/telephone-disaster-recovery">business continuity and disaster recovery plan</a>.</p> <p>The main relevant feature is that all our phone numbers and services are hosted in the cloud, so they are not location dependent.</p> <p>So whilst your offices may be affected by flood, fire or another kind of localized disruption, <a href="http://www.callagenix.com/">your phone system </a>will continue to operate as before.</p> <p>It’s then a case of having a plan so you know where to divert calls in the event you can’t physically get into your workplace. This could be that all calls are diverted to a single person or a small team (using the <a href="http://www.callagenix.com/services/call-divert">call divert </a>or <a href="http://www.callagenix.com/services/group-divert">group divert </a>services)</p> <p>It may be that you need to temporarily set up a new office in another location and get all calls diverted there, or if you have offices in another part of the country, then the team there could pick up all calls whilst you sort out the problem.</p> <p>The best solution very much depends on your circumstances and will not be the same for all organisations.</p> <p>We also recommend setting up other services to protect yourself and make sure you're ready.</p> <p>Having an <a href="http://www.callagenix.com/solutions/company-emergency-line">information line</a> all set and ready to go is a good idea. That way if anything does happen, you can record a message and upload it to your information line, so that staff and customers alike can call in to get an update.</p> <p>Sending out a <a href="http://www.callagenix.com/services/sms-bulk">bulk sms message to staff</a> is also a good way to let them know when you’ve recorded a new message for them.</p> <p>If you're expecting a large volume of calls, it may also be worth putting some thought into having a call overflow solution, such as temporarily diverting your calls to another office or backup team of virtual assistants.</p> <p>Regardless of how large your organization, it's important to spend some time putting some thought into what you do, so you’re not completely unprepared if things do go wrong.</p> <p>Having some services ready and waiting in the cloud could save you a lot of time, money, and stress. It’s an easy way to protect your business, as a cloud based solution will not be affected by problems at any one physical location.</p> <p>If you're not sure about the best solution for you, then give us a call and one of our experts will be pleased to assist.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/29" hreflang="und">business continuity</a></div> <div class="field__item"><a href="/taxonomy/term/35" hreflang="und">call divert</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 01 Sep 2020 12:26:28 +0000 matt 74 at https://callagenix.com Flexible calling https://callagenix.com/news/solutions/flexible-calling <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Flexible calling</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Thu, 07/09/2020 - 13:44</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Flexible calling" title="using-your-phone-system-intelligently1.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/using-your-phone-system-intelligently1.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>When the Chancellor of the Exchequer, Rishi Sunak, stood up to make his <a href="https://hansard.parliament.uk/commons/2020-07-08/debates/BE9ECA8F-A74C-4431-88C7-3CE4E524DA7E/EconomicUpdate">summer statement</a> on the 8th July it was clear that his focus was on employment; both preserving existing jobs and creating new positions. Many of the headlines following the speech may have talked about subsidising pub meals or the temporary rise in the stamp duty threshold to £500,000 and indeed these were in part a means of helping some of our worst hit business sectors to get back on their feet and boost employment in those sectors. However, other measures taken look across all business sectors in a bid to stave of predicted rises in unemployment figures. These include;</p> <ul> <li>A kickstart scheme designed to boost the creation of jobs for 16 to 24-year-olds who may be facing long-term unemployment. Subject to these being new jobs paying at least the minimum wage for a minimum of twenty-five hours per week the government will cover the first six month wage bill plus an amount to cover overheads.</li> <li>A boost to trainee and apprentice numbers alongside additional places being created on level 2 or 3 courses in high demand sectors such as engineering, construction and social care. £1000 will be paid to employers who take on new trainees whilst businesses taking on young apprentices will receive £2000, or £1500 if the apprentice is aged over twenty-five.</li> <li>A job retention bonus being paid to employers who have brought employees back from furlough and continue to employ them up to and including January 2021. This is subject to employees being paid at least an average of £520 per month between November and January.</li> </ul> <p>Bringing new people into an organisation has cost implications other than simply the payment of wages; something which the government has taken into account when launching the kickstart scheme. Depending on the nature of the job, businesses may need to consider areas such as office infrastructure and workstations alongside training and other needs. With some staff potentially continuing to work from home this may not necessarily be a problem in the short term but it could pay businesses to look towards flexible solutions in order to minimise costs.</p> <p>One area in which flexibility might be a watchword is in the installation and setup of the telephone system. Businesses may already have had to flex their phone use, perhaps bringing their business continuity plans into play in order to facilitate home working. Those with truly flexible systems, perhaps managed via a <a href="http://www.callagenix.com/services/virtual-switchboard">virtual switchboard</a> will already know the benefit of having a system which can change in response to business needs. That flexibility will become a watchword in the future, enabling businesses to respond as they take on fresh members of team, without having to completely redesign or re-commission their telephone systems.</p> <p>Whether adding a new telephone station, reprogramming hunt groups, switching calls between office and home, and so on; flexible systems not only prove cost-effective in the short term, they also save time and cost as the needs of the business change.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Thu, 09 Jul 2020 12:44:29 +0000 alison 78 at https://callagenix.com Getting ready to return to work https://callagenix.com/news/general/getting-ready-return-work <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Getting ready to return to work</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/57" typeof="schema:Person" property="schema:name" datatype="">matt</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Thu, 06/25/2020 - 09:37</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Getting ready to return to work" title="return-to-work.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/return-to-work.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20535&#039;%2F%3E" width="800" height="535" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>With many businesses due to reopen in the coming few weeks, we thought we’d take a look at some steps you can take to make sure your business is ready for what comes next.</p> <p>Obviously, nobody knows what will happen in the future, but as more businesses open their doors again and people start moving around, it’s worth making sure your <a href="http://www.callagenix.com/">phone system</a> is flexible enough to handle all eventualities.</p> <h2>Cloud Hosted Phone Systems</h2> <p>The first thing you should consider is moving all, or at least part of, your phone system to the cloud. </p> <p>Rather than being tied to a physical line in a physical location, cloud hosted systems are fully location independent, so no matter where you are you can access them and update them as required.</p> <p>As well as making them very flexible, scalable and user friendly, it also means they have built in <a href="http://www.callagenix.com/solutions/telephone-disaster-recovery">disaster recovery and business continuity features</a>. This is important, as the coronavirus is not the only threat to your business at the moment. A fire, flood, or other unexpected event could potentially shut down your phone system (and business) if you’re not careful. With a hosted system that isn’t the case, so you’ll be able to keep on functioning under difficult circumstances.</p> <h2>Information Lines</h2> <p>One of the main components of our Disaster Recovery/Business Continuity solutions is the use of <a href="http://www.callagenix.com/solutions/company-emergency-line">Information Lines</a> to communicate effectively with large numbers of people. However, they can be useful in other situations too.</p> <p>Information Lines are essentially recorded messages that can be dialled by many people at once. They are a great way to share information and update people (like clients, staff, and suppliers) on what your organisation is doing.</p> <p>Many businesses use them, or at least have them set up and standing by in case they are required. They are also popular with schools as a way to let parents know what’s going on. Sometimes they are used purely to share information, others they allow the caller to leave a message in response to the information, which can be picked up and dealt with later.</p> <p>Information Lines are often used in conjunction with our <a href="http://www.callagenix.com/services/sms-bulk">SMS Bulk messaging service</a> to notify people that a new recorded message has been uploaded, so they can dial in and listen to it.</p> <p>Please note that callers will never get an engaged tone when dialling an information line as hundreds of people can call in simultaneously to hear it. Also, it’s possible to protect potentially sensitive messages <a href="http://www.callagenix.com/services/pin-entry">with a PIN </a>so only authorised people can access that information.</p> <h2>VoIP</h2> <p>Another thing to consider is <a href="http://www.callagenix.com/voip/voip-overview">switching your whole phone system to VoIP</a> (Voice over Internet Protocol).</p> <p>Our business grade VoIP service not only saves you a lot of money on call costs, it also gives you the flexibility to make and receive business calls from anywhere. You can access it via a VoIP handset, or an app on your mobile or computer.</p> <p>It’s the perfect way to stay in touch if you’re planning on having flexible work arrangements with staff working from both home and the office. It’s also easy to manage via your online dashboard - you can toggle various users/extensions on and off, set up additional <a href="http://www.callagenix.com/numbers/overview">virtual numbers </a>to handle calls however you want (e.g. direct dial numbers, or support numbers leading to <a href="http://www.callagenix.com/services/group-divert">hunt groups </a>etc.). We’re happy to help you set up what you need.</p> <p>There’s also the option of choosing <a href="http://www.callagenix.com/voip/voipinclusive">our VoIPinclusive service</a>, which offers all your calls, hardware, line rental, numbers, and services for a fixed fee per user each month. It’s a fantastic way to get everything you need for a predictable monthly amount.</p> <p>To find out more about the above and discover which services will benefit your business the most, please contact us today.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/1" hreflang="und">General</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/75" hreflang="und">Voip</a></div> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/30" hreflang="und">business numbers</a></div> <div class="field__item"><a href="/taxonomy/term/29" hreflang="und">business continuity</a></div> <div class="field__item"><a href="/taxonomy/term/58" hreflang="und">ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/52" hreflang="und">information line</a></div> <div class="field__item"><a href="/taxonomy/term/68" hreflang="und">telephone calls</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Thu, 25 Jun 2020 08:37:37 +0000 matt 57 at https://callagenix.com Using your phone system intelligently https://callagenix.com/news/general/using-your-phone-system-intelligently <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Using your phone system intelligently</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/57" typeof="schema:Person" property="schema:name" datatype="">matt</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Fri, 04/17/2020 - 10:22</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Using your phone system intelligently" title="using-your-phone-system-intelligently.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/using-your-phone-system-intelligently.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Your phone system can be a powerful tool to help you grow your business and communicate with prospects and clients.</p> <p>Used intelligently, it can also help improve other aspects of your business.</p> <p>Here are a few ways you can do that:</p> <h2>Regularly review your calls </h2> <p>It’s a good idea to periodically review your calls to see what your prospects and customers are talking about.</p> <p>If you are getting the same questions coming up again and again, it could be a sign that something isn’t clear with your product or service. It can also point to hidden opportunities, showing you what your clients would like you to provide, that you don’t yet offer.</p> <p>Ask your customer facing support teams to keep a note of any common questions and issues and then take time to review them every now and again.</p> <p>For example, you may wish to add the answers to the most common questions to the FAQ page on your site. If people can find what they want there, it could reduce the number of calls you get and free up your resources to focus on other things.</p> <p>You should also make sure any common queries are clearly answered in your marketing materials. This helps avoid confusion and could well help you sell more. A few simple tweaks could potentially give your profits a nice boost.</p> <h2>Use multiple numbers to track responses</h2> <p>If you’re advertising in lots of different places you can use a different number in each to better track responses. This can help you see which adverts are worth continuing with, and which just aren’t effective and should be discarded.</p> <p>Doing this is easy with <a href="http://www.callagenix.com/numbers/overview">our virtual phone numbers</a>. Just add a few numbers to your account and then check your online reports to see which ones receive calls. If you can then track these calls to individual enquiries, you may even be able to see which are responsible for the most sales, rather than just enquiries.</p> <p>You could also test out using <a href="http://www.callagenix.com/numbers/0800-numbers">0800 freephone numbers</a> to determine if they boost the number of calls you get. The research shows they do, but it’s always worth trying them yourself to see what effect they have.</p> <h2>Review your call handling process</h2> <p>Every now again you should spend time reviewing <a href="http://www.callagenix.com/services/overview">your phone system</a> and how you handle calls.</p> <p>It can even be beneficial to call your own number and test your process, so you can experience it from your customer’s point of view. Do your call trees make sense? Are there any dead ends or any areas where call volume is higher than it ideally should be? You may find that what looks good on paper, doesn’t work so well in practice.</p> <p>The good news is that with a <a href="http://www.callagenix.com/">cloud-hosted phone system from Callagenix</a>, it’s very straightforward to update your phone system when you need to. You can choose from our range of services and combine them as required to create the ideal phone system for your unique requirements. We’re happy to help with this if you’d like some assistance.</p> <h2>Set up a disaster recovery/business continuity plan</h2> <p>It’s always a good idea to be prepared for the worst, so spend some time making sure you have your phone system ready, should there be an emergency of some kind.</p> <p>With a cloud-based system you have a degree of preparedness already baked-in, as your system is completely location independent and can be updated from anywhere. Should there be a fire, flood, or some other disaster at your place of work, you can easily divert your calls to other numbers or services.</p> <p>We also<a href="http://www.callagenix.com/solutions/telephone-disaster-recovery"> recommend setting up some additional services</a> to sit ready just in case anything should happen. These include an <a href="http://www.callagenix.com/solutions/company-emergency-line">Emergency Information Line</a>, <a href="http://www.callagenix.com/services/sms-bulk">Bulk SMS service</a>, and a system of <a href="http://www.callagenix.com/services/call-divert">call diverts</a> to make sure the right people can be reached whilst you’re dealing with the early stages of the crisis.</p> <h2>Switch to VoIP</h2> <p>If you’re still using a traditional physical pbx unit located in your office, you’re missing out.</p> <p>Modern VoIP systems offer so much more in terms of flexibility, scalability, and also usually cost noticeably less.</p> <p>With crystal clear call quality and a 99.999% uptime guarantee, our <a href="http://www.callagenix.com/voip/voip-overview">business VoIP systems</a> are a popular choice amongst clients, as they offer so much more than legacy phone systems.</p> <p>We even offer an <a href="http://www.callagenix.com/voip/voipinclusive">all-inclusive VoIP package </a>where businesses get all their hardware, lines, numbers, services, and calls included for a fixed monthly price. It’s a much simpler and cost-effective way to run your phone system.</p> <p> </p> <p>So, as you can see, there’s so much more you could be doing with your phone system than just taking calls. It’s a valuable tool that helps you communicate with the outside world, but also gives you a stream of information you can use to develop your business and ultimately improve how you operate.</p> <p>If you’d like help getting started with Callagenix please contact us today and we’ll work with you to discover the best options for you.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/1" hreflang="und">General</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/58" hreflang="und">ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/34" hreflang="und">call diversion</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/29" hreflang="und">business continuity</a></div> <div class="field__item"><a href="/taxonomy/term/76" hreflang="und">voip ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/48" hreflang="und">disaster recovery</a></div> <div class="field__item"><a href="/taxonomy/term/52" hreflang="und">information line</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Fri, 17 Apr 2020 09:22:57 +0000 matt 62 at https://callagenix.com