business telephony https://callagenix.com/ en Awarding enterprise https://callagenix.com/news/solutions/awarding-enterprise <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Awarding enterprise</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 05/04/2021 - 19:53</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Awarding enterprise" title="Awarding enterprise.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/Awarding%20enterprise.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>After the year that we’ve just had someone might be forgiven for thinking that the only businesses thriving would be those who are involved in delivering Covid solutions. And it is true that a number of businesses and business sectors have been hit badly by the lockdowns. On the other hand, businesses have also shown how adaptable they can be; bringing in covid safe operations, enabling their people to work from home, and opening up business telephone and internet solutions for their customers.</p> <p>In fact as Business Secretary Kwasi Kwarteng said:  “In the last 12 months, British businesses showed the entrepreneurial spirit that this country is renowned for, continuing to drive social mobility, find new markets to export to and produce innovative products and services.”  His comments came as the winners of the <a href="https://www.gov.uk/government/news/best-of-british-business-celebrated-as-queens-awards-for-enterprise-winners-revealed">2021 Queen’s Award for Enterprise</a> were announced.</p> <p>This year the awards focused on promoting opportunity through social mobility but awards were also given for contributions to international trade, innovation, and sustainable development. Some of the award winners are relatively new businesses whilst others have been in existence for over one hundred years. Award winners highlighted in the press announcement included a London-based baking business and café which helps women in deprived areas of the city, as well as a Scottish mattress maker which provides opportunities to unemployed local people.</p> <p>Every business has to start somewhere and, who knows, one or more of the businesses starting as lockdown comes to an end may well be future winners of enterprise awards. And whilst award winners are drawn from many business sectors there may well be a common thread which runs through them all; the desire to do more than simply deliver a product or service.  </p> <p>Delivering that ideal, giving back to employees, to customers, to the community may take many forms but it starts with understanding and communication. The importance of keeping open lines of communication cannot be underestimated; whether it is helping customers to speak with company contacts or enabling employees to stay in touch no matter where they are working from.</p> <p>The ability to deploy freephone or local phone numbers allied to a well thought out telephone answering system may well help with customer contacts, whilst staff interactions might be helped by investigating a VoIP system which enables free communication. Regular conference calls could also help those working away from the main office to keep in touch. Conference calls could also be deployed to build relationships with suppliers and key customers. Those businesses which have strong interactions with the local community might also want to consider implementing an information line, keeping local people or customers up to date with key information.</p> <p>And remember, however much thought you put into optimising communication methods at the start of your business, you should also carry out regular reviews.  What works best for a start-up won’t necessarily still be the case when you have grown into a multi-office or multi-person organisation.  So choose a <a href="http://www.callagenix.com/solutions/overview">flexible phone package</a> at the outset which will grow as you grow and which will enable you to add or remove features as required. That way you can continue to build your enterprise without having to wait for your communication systems to catch up.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/98" hreflang="en">Business News</a></div> <div class="field__item"><a href="/taxonomy/term/94" hreflang="en">Business Start Up</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 04 May 2021 18:53:05 +0000 alison 165 at https://callagenix.com Danger: Scam calls ahead https://callagenix.com/news/solutions/danger-scam-calls-ahead <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Danger: Scam calls ahead</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 04/20/2021 - 19:46</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Danger: Scam calls ahead" title="Danger_ Scam calls ahead.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/Danger_%20Scam%20calls%20ahead.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20532&#039;%2F%3E" width="800" height="532" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>In a digital world we’d like to think that we were able to spot scam or phishing attempts. But the fact that the police and others regularly need to issue warnings indicates that sadly some fake calls are still getting through. Not that that’s really surprising. The scammers are getting ever more sophisticated in their methods, choosing subjects which we may encounter in our daily lives and using psychology to trick us into complying.</p> <p>The latest warnings from Ofcom relate to a raft of <a href="https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/coronavirus-scam-calls-and-texts">scam calls and texts</a> which all use coronavirus or Covid-19 as their theme. Offering a test, treatment, or asking to discuss an individual’s current medical needs; these fake contacts at first seem innocuous, asking people to click a link or press a button in order to progress the query. However, Ofcom say that by doing so people could inadvertently be signing up for a premium rate call or be tricked into disclosing personal information which could be used later by the scammers.</p> <p>There are plenty of examples of fake contacts shown on the Ofcom website and elsewhere. And it should be remembered that using Covid as a contact excuse is not the only scam going around at the moment. For example, this writer has experienced a number of fake messages recently which purport to be related to misuse of their National Insurance number. Information on actions to take when you think you have received a potential scam or phishing contact is also available on the Ofcom website.</p> <p>Aside from the potential for financial loss, the sheer volume of potentially fraudulent contacts can have a negative impact on legitimate calls. The more we receive scam contacts, the less likely we are to answer any incoming calls or messages. As more and more businesses open up after the most recent lockdown, that reluctance to pick up the phone could in turn hamper a swift return to ‘business as usual.’</p> <p>So what is the solution? Well the answer will in part depend on the business sector.  Some businesses which may trade on a full or partial B2B basis may not find too much of a problem. Others, particularly those dealing directly with consumers, may need to refine their <a href="http://www.callagenix.com/services/low-cost-calling">customer contact methods</a>. Here, the watchword is ‘trust.’ If you are running a campaign then make sure it is reflected on your website or elsewhere so that consumers can easily check the genuineness of calls. If you regularly contact a customer then it might help to ensure that they are aware of the number you are going to be calling from.</p> <p>Most importantly, ensure that whatever contact you make is genuine and legal. That means making sure that you check the TPS database before picking up the phone to a new contact. It means making sure that the telephony system you deploy doesn’t lead to abandoned or silent calls. And it means following the rules on what you can and can’t say and do; including the time calls are made and any cooling off periods available in law.</p> <p>Scam calls are not just a nuisance, they can change lives and not for the better. By taking steps to ensure that your calls are legal, focused and targeted you can help to differentiate between scam and genuine communications.  </p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/97" hreflang="en">Scam Calls</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 20 Apr 2021 18:46:05 +0000 alison 164 at https://callagenix.com How do you use your phone? https://callagenix.com/news/services/how-do-you-use-your-phone <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">How do you use your phone?</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 04/06/2021 - 19:01</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="How do you use your phone?" title="How do you use your phone.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/How%20do%20you%20use%20your%20phone.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20532&#039;%2F%3E" width="800" height="532" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>In an age of instant communication, when the internet with all of its social media and other sites are just a click away, how do you use your phone? Is telephony still a key element of a robust business communication plan, or is it merely seen as a sideline to a website-based world?</p> <p>Looking at covid responses over the last year it would seem that the answer may well depend on the business. Whilst some seem to have gone out of their way to ensure that customers can still phone them as required, others seem to have used working from home as an excuse to cut off all phone contact. And as a consumer, this writer would really prefer to pick up the phone and ask the question when the FAQs don’t give an answer rather than send off an e-mail and wait for several weeks for a generic response as happened with one company recently.</p> <p>Be that as it may, how do we really see and use our phones? In a spirit of enquiry, Ofcom recently conducted a twitter poll to find out? Remembering that the answers may well have been skewed by the proportion of people who happened to be on Twitter and who happened to see the poll, the answers were quite revealing. For example, 56% of us don’t bother to memorise phone numbers any more, whilst some two thirds of us apparently take our phones to the loo. Would Alexander Graham Bell have envisaged that when he submitted his first phone patent some 145 years ago!</p> <p>When it comes to speaking on the phone the picture is more mixed. Whilst over fifty percent of people said they spoke less on the phone than they used to ten years ago, a third have found themselves using their phones more to talk to others. Again this may be as a result of a need to keep in touch with friends and family during lockdown but it also shows that we haven’t given up on our phones as a means of communication just yet.</p> <p>And that’s an important message for business. When we design our communications matrix, we should include our business telephony system as an integral part of the mix. And yes, that will take a bit of initial planning; firstly ensuring that the phone number type chosen is right for the intended audience, before designing call pathways which will optimise the business’ response to callers. Virtual switchboards can help here, enabling businesses to flexibly react to changing circumstances by programming and reprogramming how calls are routed to various extensions or external phone numbers as required. And when it comes to a choice of numbers; well, why stick to one number when you can mix and match local, national or international numbers depending on your intended audience.</p> <p>How do you use your phone? Perhaps we should instead be asking, as a business how do you use your phone system to help customers, suppliers and others to stay in touch?</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/3" hreflang="und">Services</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/62" hreflang="und">phone numbers</a></div> <div class="field__item"><a href="/taxonomy/term/30" hreflang="und">business numbers</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 06 Apr 2021 18:01:53 +0000 alison 159 at https://callagenix.com Dialling in to new businesses https://callagenix.com/news/solutions/dialling-new-businesses <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Dialling in to new businesses</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 02/16/2021 - 19:30</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Dialling in to new businesses" title="new businesses.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/new%20businesses.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20529&#039;%2F%3E" width="800" height="529" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The number of business closures in the fourth quarter of 2020 was 37% higher than in the fourth quarter of 2019. That’s not really surprising given the unique situation we find ourselves in as a result of the pandemic.</p> <p>What is perhaps surprising is that the number of new businesses registered in the fourth quarter of 2020 was 24% higher than the same period in 2019 and higher than the same period in any of the previous four years. Moreover that fourth quarter boost followed an equally strong third quarter in 2020 leading the <a href="https://www.ons.gov.uk/businessindustryandtrade/business/activitysizeandlocation/bulletins/businessdemographyquarterlyexperimentalstatisticsuk/quarter42020">ONS</a> (Office for National Statistics) to comment that: “This is contrary to expectations that business creation would be lower due to the coronavirus (COVID-19) pandemic.”</p> <p>Perhaps one reason for this rise in new businesses is that sole proprietors accounted for a greater proportion of business creations than before. This is reflected in the size of businesses created; having lower turnover and fewer employees than seen in previous quarters. However the ONS cautions that this may also be due to harsher trading conditions experienced by businesses in 2020. It may, they say, also partly reflect the fact that the majority of new businesses were in fields such as business administration and support, or online retailing.</p> <p>Online or not, what should <a href="http://www.callagenix.com/solutions/small-business">new businesses</a> consider when setting up their telephone systems?</p> <p><strong>Flexibility</strong>: When you first set up your business you may only need a single landline or mobile phone number. As your business grows, however, that single point of contact may not be enough. Choosing a telephone system which can flex and grow with you could prove to be beneficial in the long term. For example, you might want to add call transfer or hunt groups to ensure that calls are answered swiftly or shared across a growing team. Or you might decide to add in an information line to keep customers updated. Being able to flex your phone package at will gives you peace of mind whilst ensuring that you don’t have to start again and buy a new system every time your company grows.</p> <p><strong>Telephone numbers</strong>: The <a href="http://www.callagenix.com/numbers/overview">phone number,</a> or numbers, you advertise say a lot about your business. Are you offering services to one local area or the whole country? Are key customers likely to be overseas? Are you offering a helpline service which customers pay to phone, or do you want to cover the cost of calls to encourage potential customers to get in touch?</p> <p>With a range of local, national, international, premium rate and freephone numbers to choose from, you can advertise a phone number to suit your business mix. Best of all, businesses are not confined to one number or number type. If required, a range of numbers can be offered with all calls being switched to a central point. For example, customers in Paris could call a local French number whilst those in London could be offered a local or UK national number. Either way all calls to either number can be diverted to your main office or to individual offices or team members as required.</p> <p><strong>VoIP</strong>: When choosing your system, if you have a robust broadband connection, take a look at the advantages of internet telephony. Whether connecting team members or phoning within or outside the UK, VoIP can prove to be a cost effective telephone option for businesses.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/30" hreflang="und">business numbers</a></div> <div class="field__item"><a href="/taxonomy/term/58" hreflang="und">ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/93" hreflang="en">New Business</a></div> <div class="field__item"><a href="/taxonomy/term/94" hreflang="en">Business Start Up</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 16 Feb 2021 19:30:09 +0000 alison 162 at https://callagenix.com Calling for prompt payments https://callagenix.com/news/solutions/calling-prompt-payments <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Calling for prompt payments</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 02/01/2021 - 19:23</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Calling for prompt payments" title="Calling for prompt payments (1).jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/Calling%20for%20prompt%20payments%20%281%29.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%201200&#039;%2F%3E" width="800" height="1200" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>It’s often been said that cashflow is the lifeblood of business. Without prompt payments the supply chain can grind to a halt; leaving firms at all levels without funds, stock, and ultimately customers. And yet, whilst the importance of timely payments is widely acknowledged, according to the FSB (Federation of Small Businesses) some fifty thousand businesses are forced to close every year simply due to late payment practices.</p> <p>It’s a problem that the Government has previously tried to address via a voluntary prompt payment code which encouraged larger businesses to commit to guaranteed payment times. With late payment practices still a matter of concern, the Government has taken steps to strengthen that code.</p> <p>The headline change which takes effect on 1 July 2021 reduces the time within which signatories should pay small business invoices from sixty to thirty days.  This change will take effect within an unchanged overall invoice payment target of 95% of invoices being paid within sixty days. The effect of the strengthened code will therefore be to prioritise payments to those smaller businesses which can generally less afford payments to be delayed.</p> <p>Other changes to the <a href="https://www.gov.uk/government/news/government-tackles-late-payments-to-small-firms-to-protect-jobs">prompt payment code</a> came into immediate effect on the announcement date, the 19th January 2021. Key among these is the requirement for either CEOs or FDs to sign on behalf of their company. This sets payment responsibility at the highest level within organisations, hopefully helping to ensure that a fast payment culture develops within the business. Signatories also acknowledge that suppliers can charge interest in respect of late payments and that any breach of the code will be investigated.</p> <p>Commenting on the changes the Confederation of British Industry’s Chief UK Policy Director, Matthew Fell said: “Introducing new rules to drive faster payments to smaller businesses will strengthen supply chains, benefiting the firms that need it most, and shortening the road to recovery.” Meanwhile Interim Small Business Commissioner Philip King said: “Code signatories of all sizes demonstrate their commitment to ending the culture of late payment and helping to increase business confidence. I encourage businesses of all sizes to implement ethical business practices and sign up to become a Code signatory and join us on our journey to aid business recovery post COVID-19.”</p> <p>Whilst initiatives such as these are very welcome, they shouldn’t be seen as a replacement for building strong relationships across the supply chain. The more positive an interaction which businesses have with their suppliers/customers the more likely it will be that they will work together for mutual benefit.  Personal visits may not be recommended in the current climate but conference calls and regular phone discussions can help to cement relationships.</p> <p>Running these calls over a VoIP connection can not only prove cost effective but also help to encourage dialogue; particularly useful when ironing out supply or product disruptions. If VoIP is not an option then businesses may wish to offer their suppliers or key customers access to a <a href="http://www.callagenix.com/services/pin-entry">PIN </a>protected line which diverts directly to a named contact; again helping to prioritise business-beneficial relationships.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/35" hreflang="und">call divert</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/58" hreflang="und">ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/92" hreflang="en">Prompt Payment</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 01 Feb 2021 19:23:41 +0000 alison 161 at https://callagenix.com Shaping the future of communications https://callagenix.com/news/general/shaping-future-communications <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Shaping the future of communications</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 01/18/2021 - 18:20</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Shaping the future of communications" title="Shaping the future of communications.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/Shaping%20the%20future%20of%20communications.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20535&#039;%2F%3E" width="800" height="535" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>“When you dial into 2021 make sure it is with systems which meet your needs rather than the other way around.” That was the closing comment in our most recent article “<a href="http://www.callagenix.com/news/article/dialling-in-to-2021">Dialling in to 2021</a>.” Now Ofcom research has highlighted just a few of the communication system changes which may well be heading our way.</p> <p>Seeing their remit as much about preparing for the future as managing the present, in 2020 Ofcom invited contributions from global technology experts in a bid to understand what technological changes may be on the horizon. The responses have now been collated into a ‘<a href="https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/emerging-technologies-shaping-future-of-communications">Technology Futures</a>’ report covering a wide range of developments in the field of communications.</p> <p>The authors broadly divide their findings into five areas; immersive communications, mobile and wireless, fixed and optical, broadcasting and media, and satellite. The report is well worth reviewing in full but for now we have just picked out a few of the highlights:</p> <ul> <li>Beyond Shannon’s limits. In 1948 Claude Shannon identified the maximum amount of data which can be transmitted in a given bandwidth. In recent years 4G and 5G have come close to those maximum boundaries with questions being raised about whether we had reached the limit. Now research into the use of intelligent reflecting surfaces including metamaterials within networks has potentially opened up the way to further extending coverage and consistency. Quite simply, by re-examining fundamental assumptions, it is possible that researchers could take data communications beyond what has been assumed to be a finite limit.</li> <li>Applying AI. The shuffling of data between the computing unit and computer memory takes up time and energy. Now researchers are investigating the possibility of neuromorphic computing in which calculations are carried out directly in the memory. This has the potential to speed up results and reduce energy consumption.</li> <li>Taking fibre to a new level. Fibre has come a long way since its first deployment in the 1970s. So much so that a single fibre could in theory provide enough capacity to download the entire Netflix library in less than a second.  However, unless fibre is laid to premises any theoretical speed is blunted by the necessity to use copper cables to complete the connection. Further developments in fibre connectivity are being explored; in particular in the use of complex optical fibres, such as multi-core fibres and hollow core, and dense integrated optics. These are anticipated to not only increase capacity but also to enable more complex or adaptive networks.</li> </ul> <p>Developments such as these may not seem to have immediate relevance for businesses which simply want to communicate with customers or staff. However, the same could have been said for internet telephony (<a href="http://www.callagenix.com/voip/voip-overview">VoIP</a>) when it was first developed and now that is driving increased communications at a reduced cost for many organisations. When the potential opens up for improved broadband and internet coverage, when people in hard to reach areas are no longer isolated, that’s when barriers to trade and communication can truly start to come down.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/1" hreflang="und">General</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/28" hreflang="und">business communication</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 18 Jan 2021 18:20:46 +0000 alison 157 at https://callagenix.com Dialling in to 2021 https://callagenix.com/news/solutions/dialling-2021 <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Dialling in to 2021</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 01/04/2021 - 19:11</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Dialling in to 2021" title="business resolutions for 2021 coming along.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/business%20resolutions%20for%202021%20coming%20along.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%201198&#039;%2F%3E" width="800" height="1198" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>How are your New Year business resolutions for 2021 coming along? Whatever sector you are in it is a fair bet that your business plans may have to take into account the ongoing Covid pandemic and the signing of the post Brexit agreement between the UK and EU. And given all that has happened in the last year it is understandable if the planning process is not quite as straightforward as usual.</p> <p>Given the uncertainty, perhaps now is the time to shake up the planning process; to move away from ‘same as before’ and really take a look at how your business processes work. Change is inevitable in business but sometimes that change is driven more by events or technological development than by the natural evolution of business models.</p> <p>We were reminded of this by an <a href="https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/ofcom-helps-to-spread-a-little-christmas-cheer">Ofcom post</a> which commented on a surge in requests for temporary ‘restricted service’ licences in order to facilitate drive in events. It’s just one example of the way in which businesses are responding to lockdowns but it is a sign of the way in which challenge can result in businesses looking to evolve the way in which they work.</p> <p>In our own sphere we have seen for ourselves the way in which businesses have been evolving their communication processes over recent times. For example, the rise of fast broadband connectivity has enabled more businesses to benefit from the ability to make calls over the internet. Switching to VoIP (Voice over internet Protocol) brings many advantages, not the least of which is the cost. Calls across the VoIP network can be considerably cheaper than landline calls. So much so that calls within the same VoIP network are generally free of charge. And with numbers of employees working remotely thanks to the pandemic, a change to <a href="http://www.callagenix.com/voip/voip-overview">VoIP </a>could result in a considerable cost benefit for employers. And if your employees are working overseas then it may certainly be worth reviewing contact methods in order to reduce the potential cost of international calling.</p> <p>Businesses which trade overseas may also want to review the way in which they communicate with customers, particularly if they are looking to work with <a href="http://www.callagenix.com/numbers/international">European partners</a> now that the new trade agreement has been signed. It may be that existing communication channels are the best option. However, some organisations might find it beneficial to review areas such as the telephone numbers which they advertise to overseas clients in order to optimise potential contacts.</p> <p>Change or not, the important message is that businesses would do well to ensure that their processes and telephony options are the best fit for the year ahead. With a flexible telephony package it may not take much to change to another model or to add a few international numbers to the existing mix. And if 2020 taught us anything it is that a flexible package which can change in line with circumstances can be far preferable to a fixed system which needs to be renegotiated or replaced should needs change. It’s early days but when you dial into 2021 make sure it is with systems which meet your needs rather than the other way around.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/75" hreflang="und">Voip</a></div> <div class="field__item"><a href="/taxonomy/term/56" hreflang="und">international phone numbers</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/55" hreflang="und">international numbers</a></div> <div class="field__item"><a href="/taxonomy/term/53" hreflang="und">international calls</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 04 Jan 2021 19:11:35 +0000 alison 160 at https://callagenix.com A new kind of calling https://callagenix.com/news/general/new-kind-calling <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">A new kind of calling</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/1" typeof="schema:Person" property="schema:name" datatype="">adminator</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 11/16/2020 - 14:21</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="A new kind of calling" title="a-new-kind-of-calling2.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/a-new-kind-of-calling2.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Have your calling patterns changed in 2020? With lockdowns and increased working from home it would hardly be surprising to hear that many of us have made changes to the way in which we communicate. Now a survey by Ofcom has given us a glimpse into the way in which some of us have adapted our calling behaviours.</p> <p>Admittedly the survey only looked at android phone use between January and April 2020. So whilst it took in the initial phases of lockdown, further adaptions to communicating patterns may well be seen in subsequent surveys. However, even in that short period the Covid lockdown influence can be seen. For a start, the average length of mobile calls rose from three minutes forty seconds to five minutes twenty-six seconds in the first few weeks of lockdown.</p> <p>Mobile activity also reflected the circumstances which many people found themselves in with workers either being furloughed or required to work from home wherever possible. As a result, mobile usage in the city centres fell dramatically whilst use in the suburbs and outdoor spaces rose. For example, in London mobile connections fell by 33% whilst Wi-Fi connections rose by 10%.</p> <p>Interestingly, the research also shows a fall in the overall use of mobile phones; with 22% not making or receiving a single call over the mobile network in the first eleven weeks of the year. The data doesn’t show whether this was partly influenced by people following Ofcom’s suggestion in March to reduce congestion on the mobile network by either making greater use of landlines or internet calling.</p> <p>It is certainly true that calls made over the internet (VoIP) have risen in popularity over recent years, in tandem with improvements in broadband coverage. For a start, those living and working in areas with poor mobile coverage, or in buildings made of materials such as cob or stone which can block signals, may find that they can make calls over VoIP whereas they may struggle with calls over the mobile network.</p> <p>In addition, businesses calls made over the internet are generally a cost effective solution. So much so that calls made over the same VoIP network are generally free. Even VoIP calls to landlines either in the UK or abroad can often be cheaper than over the mobile or landline networks. As a result businesses which opt for VoIP calling could cost effectively improve their telephone communication streams. For example, those businesses which have seen a rise in home-working could connect all of their people via VoIP without having to worry about costly telephone bills. This can be particularly important at a time when individuals may feel isolated. Encouraging VoIP communications either on a one-to-one basis or via telephone conferencing can help to reduce that sense of isolation and keep business processes and ideas flowing.</p> <p>The Covid pandemic has forced a lot of individuals and businesses to adapt their way of living and working. Some of those changes may disappear as life returns to normal. But others may live on; having proved to be beneficial in a number of ways. Whether our communication channels have changed for good with greater use of internet calling coming into force only time will tell. But if the Ofcom report is anything to go by we might just be seeing the rise of a new kind of calling pattern as <a href="http://www.callagenix.com/voip/voip-overview">VoIP</a> comes into its own.</p> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/1" hreflang="und">General</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/75" hreflang="und">Voip</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/76" hreflang="und">voip ip telephony</a></div> <div class="field__item"><a href="/taxonomy/term/58" hreflang="und">ip telephony</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 16 Nov 2020 14:21:14 +0000 adminator 4 at https://callagenix.com The company switchboard solution https://callagenix.com/news/solutions/company-switchboard-solution <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">The company switchboard solution</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/58" typeof="schema:Person" property="schema:name" datatype="">alison</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Tue, 11/03/2020 - 11:43</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="The company switchboard solution" title="the-company-switchboard-solution.jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/the-company-switchboard-solution.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>November; a time of frosty nights and shortening days, a month when Guy Fawkes is remembered and thoughts turn towards Christmas and the start of a New Year. This November is a little different however with England heading back into lockdown and people who can ‘work effectively from home’ being required to do so.</p> <p>Admittedly for some businesses the requirement for home working may simply result in a continuation of their ‘new normal’ way of working. Working from home was promoted in the initial March lockdown and when those rules were relaxed a number of businesses encouraged or enabled their people to continue to work from home if practicable. And the local Covid alert rules which were applied across England in October also laid down an expectation for individuals to work from home.</p> <p>Whilst some businesses may have already been set up for flexible working, others will have responded to the first lockdown by bringing in temporary ‘workaround’ processes. The ongoing nature of the Covid pandemic may mean that some of those may now be looking towards a more permanent solution. That’s where a company switchboard can come into play.</p> <p>Think of a <a href="http://www.callagenix.com/solutions/company-switchboard">company switchboard</a> and you may well imagine an operator driven or automated call transfer service. But modern automated company switchboards can deliver so much more; particularly when viewed as a part of an integrated business telephony system. The starting point may be the direction of calls to a department in response to a voice or push button prompt; but how about a system which recognises callers based on their number or area code and automatically switches the call to an appropriate department or phone line.</p> <p>This could be the answer for those who work from home and regularly receive calls from key customers or suppliers; automatically switching calls to the office to the home landline or mobile. Add in a call pre-announcement feature and callers can be greeted by name or the call transferred to answerphone or a colleague if the recipient is unable to take the call at that time.</p> <p>Or how about adding a group divert function. This automatically switches calls around the office or to external phones as required. So whether members of your team are working from home in the UK or abroad, they can still play their part. For those with offices or workers across the globe, a time of day function can also be added; switching calls in accordance with the working patterns of offices or individuals.</p> <p>Call records can help managers to identify any pinch points where extra resources may be required. And with the system being fully customisable online, once those improvement areas have been identified, changes to call patterns can be made swiftly and securely. Message prompts are also fully customisable, meaning that businesses can personalise their callers’ experiences in line with their company ethos.</p> <p>Company switchboards aren’t the sole solution for those businesses whose people are working away from the office but they may be a good start; helping to keep communication pathways open, no matter what the lockdown situation.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/74" hreflang="und">virtual switchboards</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/37" hreflang="und">call transfer</a></div> <div class="field__item"><a href="/taxonomy/term/35" hreflang="und">call divert</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Tue, 03 Nov 2020 11:43:49 +0000 alison 70 at https://callagenix.com Pick up the phone https://callagenix.com/news/solutions/pick-phone <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--title--news.html.twig x field--node--title.html.twig * field--node--news.html.twig * field--title.html.twig * field--string.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <span class="field field--name-title field--type-string field--label-hidden">Pick up the phone</span> <!-- END OUTPUT from 'themes/custom/callagenix/templates/field/field--node--title.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--uid--news.html.twig x field--node--uid.html.twig * field--node--news.html.twig * field--uid.html.twig * field--entity-reference.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <span class="field field--name-uid field--type-entity-reference field--label-hidden"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'username' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> <span lang="" about="/drupaladministrator2021/60" typeof="schema:Person" property="schema:name" datatype="">callagenix</span> <!-- END OUTPUT from 'core/themes/classy/templates/user/username.html.twig' --> </span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--uid.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--created--news.html.twig x field--node--created.html.twig * field--node--news.html.twig * field--created.html.twig * field--created.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <span class="field field--name-created field--type-created field--label-hidden">Mon, 10/19/2020 - 11:48</span> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--node--created.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'layout__onecol' --> <!-- FILE NAME SUGGESTIONS: x layout--onecol.html.twig x layout--onecol.html.twig * layout.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--extra-field-block--node--news--links.html.twig * block--extra-field-block--node--news.html.twig * block--extra-field-block--node.html.twig * block--extra-field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-extra-field-blocknodenewslinks"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'links__node' --> <!-- FILE NAME SUGGESTIONS: x links--node.html.twig x links--node.html.twig * links.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> <!-- END OUTPUT from 'core/themes/classy/templates/content/links--node.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-image.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="_none block block-layout-builder block-field-blocknodenewsfield-news-image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-image--news--default.html.twig * field--node--field-news-image--news.html.twig * field--node--field-news-image.html.twig * field--node--news.html.twig * field--field-news-image.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div data-blazy="" class="blazy blazy--field blazy--field-news-image blazy--field-news-image---custom field field--name-field-news-image field--type-entity-reference field--label-hidden field__item"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'blazy' --> <!-- BEGIN OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> <div class="media media--blazy media--bundle--image media--loading is-b-loading media--ratio media--ratio--43 media--image"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'image' --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> <img alt="Pick up the phone" title="pick-up-the-phone (1).jpg" class="media__image media__element b-lazy" data-src="/sites/default/files/2021-05/pick-up-the-phone%20%281%29.jpg" src="data:image/svg+xml;charset=utf-8,%3Csvg%20xmlns%3D&#039;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#039;%20viewBox%3D&#039;0%200%20800%20533&#039;%2F%3E" width="800" height="533" loading="lazy" typeof="foaf:Image" /> <!-- END OUTPUT from 'core/themes/classy/templates/field/image.html.twig' --> </div> <!-- END OUTPUT from 'modules/blazy/templates/blazy.html.twig' --> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--body.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsbody"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--body--news--default.html.twig * field--node--body--news.html.twig * field--node--body.html.twig * field--node--news.html.twig * field--body.html.twig x field--text-with-summary.html.twig * field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>How often do pick up the phone to your business contacts just to have a chat? We appreciate that the answer may well vary widely depending on your business sector but it’s still an important question to ask.</p> <p>Back in March when lockdown was in its infancy we highlighted the importance of making sure that those members of your team who were working from home or self isolating did not feel lonely or alienated from the business environment. We suggested instigating conference calls or chats on the phone over a cup of coffee, effectively replacing those water cooler moments which help to bind teams together. And we also highlighted the effect which isolation can have on mental health and on the body’s ability to fight infection.</p> <p>More than half a year into our journey with Covid and whilst some may have reintegrated into the workplace, many others are still working from home and may well do so for an extended period of time. For them those telephone chats may have become a lifeline, potentially the only contact which they have with others from day-to-day.</p> <p>But your people won’t be the only ones who are working from or isolated at home. Your business contacts may well be in the same position. Yes some will be working from their offices or be in regular contact with others as part of a larger organisation. But others may not. They may be working from home, feeling isolated and in need of contact. So how much would it cost to just occasionally pick up the phone for a quick chat, to ask them how they are doing or to discuss some common area of interest?</p> <p>Or what about instigating a weekly ‘open chat’ hour; letting your key contacts know that at that time you will be available to talk, even if that conversation has nothing to do with work. Better still, make that call time available via a <a href="http://www.callagenix.com/numbers/overview">freephone number</a> which enables individuals to call without worrying about costs. Of course if the idea becomes too popular you may have to expand it to an open forum but after all networking can bring in business and contacts and what is this but networking?</p> <p>On the face of it ideas such as these may seem like time wasted; something which businesses can ill afford. However, any conversation potentially brings opportunities: a chance to get to know and understand your marketplace better, a chance to get feedback on products or ideas, a chance to identify potential areas of synergy.</p> <p>Admittedly this sort of telephone networking may not be as productive as face-to-face meetings and in particular when your business contacts include customers you may have to be mindful of GDPR regulations before you pick up the phone. However, when Covid restrictions mean that face-to-face meetings may not be appropriate for some time to come, a telephone chat may well be the next best thing. You never know when a casual remark could lead to a <a href="http://www.callagenix.com/services/call-conference">conference call</a> that helps to shape future business or product development. And you never know when your call could be a lifeline to the outside world for someone who is struggling on their own.</p></div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field--text-with-summary.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-news-categories.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-news-categories"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-news-categories--news--default.html.twig * field--node--field-news-categories--news.html.twig * field--node--field-news-categories.html.twig * field--node--news.html.twig * field--field-news-categories.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-news-categories field--type-entity-reference field--label-above"> <div class="field__label">News Categories</div> <div class="field__item"><a href="/taxonomy/term/4" hreflang="und">Solutions</a></div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--field-block--node--news--field-tags.html.twig * block--field-block--node--news.html.twig * block--field-block--node.html.twig * block--field-block.html.twig * block--layout-builder.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> <div class="block block-layout-builder block-field-blocknodenewsfield-tags"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'field' --> <!-- FILE NAME SUGGESTIONS: * field--node--field-tags--news--default.html.twig * field--node--field-tags--news.html.twig * field--node--field-tags.html.twig * field--node--news.html.twig * field--field-tags.html.twig * field--entity-reference.html.twig x field.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> <div class="field field--name-field-tags field--type-entity-reference field--label-above"> <div class="field__label">Tags</div> <div class="field__items"> <div class="field__item"><a href="/taxonomy/term/27" hreflang="und">business calls</a></div> <div class="field__item"><a href="/taxonomy/term/32" hreflang="und">business telephony</a></div> <div class="field__item"><a href="/taxonomy/term/47" hreflang="und">conference calls</a></div> <div class="field__item"><a href="/taxonomy/term/59" hreflang="und">networking</a></div> </div> </div> <!-- END OUTPUT from 'core/themes/classy/templates/field/field.html.twig' --> </div> <!-- END OUTPUT from 'themes/bfd/templates/block/block.html.twig' --> </div> </div> <!-- END OUTPUT from 'core/themes/stable/templates/layout/layout--onecol.html.twig' --> Mon, 19 Oct 2020 10:48:03 +0000 callagenix 71 at https://callagenix.com